What you will do
- Review and correct intake briefs, then identify the real academic need behind each parent request — subject, level, exam board, and timeline
- Evaluate ranked tutor shortlists and make the final matching decision, documenting any override and the reason for it
- Coordinate trial scheduling across tutors, students, and the admissions team, then review post-trial analyses and approve or return them
- Follow up on trials that do not convert, diagnose the reason, and feed findings back to Admissions and Excellence
- Monitor early student satisfaction and own the re-matching process when a tutor change is needed
- Maintain accurate records in the CRM and LMS and report weekly on allocation volume, match acceptance rate, and trial-to-conversion
- Test new internal tools and AI agents in live use, report where they break, and help document the process that replaces the old one
What we need
- Bachelor's degree in Education, Business, Psychology, Sciences, or a related field
- 1–3 years of experience in education operations, academic counselling, customer success, or a comparable client-facing coordination role
- Excellent spoken and written English for daily communication with parents across the GCC
- Comfortable working in CRMs, spreadsheets, and web-based tools, and able to learn new internal systems with minimal hand-holding
- Demonstrated ability to absorb new tools and changed processes without a sustained drop in output quality
- Willingness to work hands-on with AI tools daily and sound instinct for when to trust or override them
Nice to have
- Direct familiarity with Cambridge (O/A Level, IGCSE) or Pearson Edexcel curricula and assessment structures
- Prior experience in an EdTech, tutoring, school, or admissions environment
- Experience serving GCC-based families or other international client markets
- Arabic language ability